FREQUENTLY ASKED QUESTIONS
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- WHAT OTHER PARTS DO YOU CARRY?
Although we specialize in genuine parts for Caterpillar®, we also offer a wide range of aftermarket, used and rebuilt parts for Caterpillar® as well as other popular equipment manufacturers.
- ARE YOU A CAT® DEALER?
Off Road Equipment Parts, Inc. is not an authorized dealer and has no affiliation with Caterpillar Inc.
- WILL YOU BUY MY PARTS?
Off Road Equipment Parts specializes in buying surplus Caterpillar® parts. If you have new surplus genuine or aftermarket parts to sell, we want to take them off your hands.
- I DON'T KNOW MY PART NUMBER. CAN YOU STILL HELP ME?
Yes, we can. Answer a few additional questions and let our Part Concierge track down the part number for you.
- DO YOU OFFER A WARRANTY ON YOUR PARTS?
Warranty varies based on the condition of the part(s) purchased. If you have an issue, please contact Off Road prior to modifying or disassembling any part for failure diagnosis.
- New CAT - Parts are guaranteed to be new and in perfect working condition.
- Condition B - Parts are guaranteed to be new and in perfect working condition.
- Condition R - Warranty is 90 days on part itself from the date of invoice. No additional damage or labor is covered.
- Condition A - Warranty is 90 days on part itself from the date of invoice. No additional damage or labor is covered.
- Condition U - Guaranteed to be a good usable part.
- DO YOU CHARGE A RESTOCKING FEE IF I RETURN MY PART?
We understand that customers occasionally order incorrect or unnecessary parts. In those cases, we will be happy to assist you with the return process and issue full credit less the shipping charges. Some exclusions for special orders may apply.
- ARE ALL OF YOUR PARTS GENUINE CAT®?
Although we specialize in genuine parts for Caterpillar®, we also offer a wide range of aftermarket, used and rebuilt parts for Caterpillar® as well as other popular equipment manufacturers.
- DO YOU HAVE A MOBILE APP?
Yes, our simple to use app provides an array of Caterpillar® (CAT®) heavy equipment parts search tools, online ordering, order tracking along with instant price and availability.
- DO I NEED AN ACCOUNT NUMBER TO VIEW PRICE AND AVAILABILITY?
No, you are able to use our online system to check price and availability simply by creating a login, username and password. When you are ready to place an order, we will require your billing and shipping information, and you will automatically be assigned an account number at that time. Please see our Terms and Conditions page for information on how we collect and use data.
- DO I NEED A CREDIT CARD TO PLACE AN ORDER?
Net Terms are available for qualified businesses. If you are interested, download the New Customer and Credit Application forms below.
- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Transit times vary based on the weight, origin and final shipping destination, but most parts ordered before 3PM EST will ship the same day.
- I PLACED ONE ORDER BUT RECEIVED MULTIPLE PACKAGES. IS THAT NORMAL?
Yes, parts are often shipped from multiple locations and sometimes even within the same city. We strive to consolidate orders and pick locations that will minimize the need for multiple shipments, sometimes it simply cannot be avoided.
- DO YOU EXPORT OR SHIP INTERNATIONALLY?
Unfortunately Off Road Equipment Parts does not ship orders outside of North America. All shipments require a shipping destination of either the US or Canada. If you need parts shipped internationally, please contact a sales representative and they can provide you with contact information for a preferred exporter.
- HOW DO I FIND MY TRACKING NUMBER?
You can also use our online order management system or mobile app to view order history, get tracking information and print invoices any time of the day or night. And of course, you can always contact your sales representative directly during normal business hours.
- CAN I USE MY OWN FREIGHT ACCOUNT?
Absolutely! Select "OTHER COLLECT" or "OTHER 3RD PARTY" in the shipping information and enter the carrier you wish to use along with your account number with that carrier. If you are placing an order over the phone, simply provide the same information to the sales representative.
- ARE YOU AN AMERICAN COMPANY?
Yes, we are a privately held and locally owned business located in Alcoa, Tennessee.